Follow these steps to find the status or your order, when your order should ship and a tracking number (if already shipped):

1. Sign in to your My Account page.

2. Select "Order History"

3. Select your order number. The tracking number(s) for your order should be shown.

If your item has not shipped please note the following information:

Our item availability information will help you estimate how long it will take before your item ships from our Distribution Center.

If your order contains multiple books with more than one availability, it is possible that your order will be shipped to you in separate parts. In this case, there will be separate tracking information for each of shipment.

• "In Stock, Ships Immediately" are items that are kept in our Distribution Center. These items, are typically available for immediate shipment after your order information is processed if placed before 11:00 am EST.
• "In Stock, Ships in 24 hours" are items which will take 24 business hours to process before they can leave our facility.
• "Usually Ships in 2-3 business days, 3-4 business days, 1-2 weeks" means we do not currently have this item in stock and must coordinate shipment with a publisher or a distribution partner.

What is Orange Inclusive Access (OIA)?

Orange Inclusive Access (“OIA”) is a program where you, the student, (1) automatically receives educational materials through Blackboard at the start of a course (2) for prices below competitive rates and (3) that are billed along with tuition and fees.

Participation

You are automatically enrolled (opted-in) as participating for courses that choose to utilize OIA. You will receive an email notice informing you which of your classes are part of this program, and you will see an “Orange Inclusive Access” link in Blackboard.

If you wish to unenroll (“opt-out”), you will have fourteen (14) days from the start of classes to opt-out of participation, and you do so through the OIA link in Blackboard. If you opt-out, or drop/withdraw before charges appear on your account, you will not be billed. For short-duration courses (such as Winterim courses), you may have a shorter opt-out period, but you will be notified of deadlines via email and through the OIA link in Blackboard.

Accessing Materials

eBooks

Unless otherwise directed, you must access provided eBooks directly through the OIA link within your course in Blackboard. If you try to access eBooks through other means, you will be prompted for payment.

Courseware

For courseware, you will generally only use the OIA link to opt-out, opt-in again, or retrieve an access code. Most courseware can be accessed without the need to enter an access code through its own link within your course in Blackboard. For some courseware, you will be able to copy a code to enter at a specified link. If you attempt to access courseware directly through publisher sites, you will be prompted for payment.

Troubleshooting

• The most common issue reported to us involves students being prompted to pay for IA materials. Generally, this is due to students attempting to access materials directly through publisher webstores. Always use links within Canvas. If you are prompted for payment from Canvas links, we will need to make adjustments within our system. 
• Occasionally device and/or browser settings will prevent you from accessing materials. We recommend that you try again after firstly closing your browser, secondly trying a different browser, thirdly restarting your device, and lastly using a different device. If these steps do not solve your problem, your classmates are likely to be experiencing the same thing. We will want to investigate as quickly as possible. Please contact us using the support information below. 
  • For Apple devices especially, please make sure that “Cross-site tracking” and “Allow tracking cookies” are enabled (at least for vitalsource.com).  
• While uncommon, you may use the same material in classes that you used in previous terms and receive a notice that your access has expired. We will most likely need to reach out to your courseware provider to resolve the problem. 
• If you are not able to resolve your access issue with the information provided above, please contact our support team at the email listed below. We will work to resolve your problem as quickly as possible, and if you can provide screenshots demonstrating the issue, we should be able to solve your problem much faster. 

Inclusive Access Support:              iasupport@ecampus.com 

On the Digital Bookshelf section of your account, your item should show a "Click to Reveal", option on the cover of the item.

Once you reveal the item, please click "access".

The code may appear for you to copy OR after clicking access, a small popup box may appear in the top right-hand corner. It will state, "This item contains an access code. Click here to reveal."

Then you may copy your code for redemption on the publisher's site.

In order to return your rental(s) on or before the due date, please follow these instructions:

1. Sign in to your My Account page.
2. Select Manage My Rentals/Returns.
3. Select Return My Rental for Free. You will see all of your active rentals.
4. Click the box next to Ship this book back for free.
5. Choose Print Label & Complete Return.
6. Print your prepaid UPS return label for your rental return. Attach this label securely to the outside of your return package and place the packing slip inside the package. This prepaid UPS label MUST be used (please avoid drop-boxes as they aren't serviced regularly).
7. To avoid any replacement charges, please ensure your rental package is in transit with UPS before the rental period ends and make sure to get a receipt with your tracking info as proof.